NodeFlow Automation

Refund & Cancellation Policy

Last updated: 12 October 2026

This policy explains how refunds and cancellations work for AI automation services provided by NodeFlow Automation. Project-specific proposals or signed agreements may set different terms; where they do, the agreed terms apply.

1. Setup fees and project payments

Unless a written proposal states otherwise, setup fees are paid 50% at project kickoff and 50% when the solution is ready for launch. Before work begins, contact us promptly if you need to cancel and we will review whether any payment can be returned.

Once project work has started, any refund of setup payments will be assessed against work already completed, time and resources committed, and any non-cancellable third-party costs. Work already delivered and costs already incurred may be deducted from any approved refund. We will explain the calculation.

2. Monthly service fees

Our service plans have a three-month minimum commitment unless your written proposal says otherwise. After the minimum commitment, cancellation requires 30 days' notice. Send your request using the contact details below and we will confirm the effective cancellation date.

Monthly fees cover the service period stated in your proposal or invoice. Fees for a service period that has started are generally not refundable for partial use or unused time. This does not affect your rights where a refund is required by applicable law or where we approve a refund for a billing error or service issue.

3. Third-party services and usage charges

Third-party platform, API, messaging, hosting, software and other usage costs may be billed separately where described in your proposal or pricing. Charges already incurred with third-party providers are generally not refundable by NodeFlow Automation. We will review any disputed charge and share the available details.

4. Duplicate, incorrect or disputed payments

If you believe you were charged twice or charged the wrong amount, contact us with the invoice or payment reference, date, amount and the email address used for the purchase. We will investigate and, where a refund is approved, return the eligible amount to the original payment method where possible.

5. How to request a refund or cancellation

Email nodeflow.official@gmail.com with the subject “Refund Request” or “Cancellation Request”. Include your name, business name (if applicable), invoice or payment reference, the service purchased, and a short explanation. You may also contact us on WhatsApp at +91 8056563184.

We will acknowledge your request and aim to respond within 5 business days. If a refund is approved, we will normally initiate it within 7–10 business days. The bank, card issuer or payment provider may take additional time to credit the funds.

6. Service issues

If an automation does not match the agreed scope or you experience a material delivery issue, contact us with the details. We will review the agreed scope and work completed and discuss an appropriate resolution, which may include correction of the issue or a refund where justified.

7. Contact

NodeFlow Automation
Coimbatore, Tamil Nadu, India
Email: nodeflow.official@gmail.com
Phone / WhatsApp: +91 8056563184

This policy is intended to explain our current service process and is not a substitute for legal advice. Applicable consumer rights and other mandatory legal requirements continue to apply.